About Our Products
What makes you an expert in haircare, particularly in treating damaged hair?
Our founder, Vicky Demetriou, is an award-winning hairstylist and extensions expert, with over 20 years of experience in the professional haircare industry. Passionate about helping hair of all types thrive and reach its full potential, she developed ROKNDOL to create the very best products to support damaged hair recover.
What makes your products ethical and eco-friendly?
Unlike the majority of silk scrunchies and pillowcases on the market, which cause the needless deaths of thousands of silkworms, we only use 100% organic, ethically-made GOTS certified peace silk. We also only work with fairtrade factories, use renewable energy, sustainable dyes, plastic-free elastic, FSC certified recyclable packaging and zero air miles. Find out more about our commitment to ethics and sustainability.
What is peace silk or Ahimsa silk, and how is it different to standard silk?
Conventional silk production results in 3,000-15,000 silkworms being boiled alive to create just one metre of silk. Peace silk, or Ahimsa silk, harms none. This is the only silk we will use, and you can learn more about the important differences in our guide to peace silk.
Are your products vegan?
As silk is derived from animals, our products are not vegan. However no silk moths are harmed or killed during the process of making the peace silk we use - you can find out more about this in our guide to ethical silk.
How do I wash my scrunchies and pillowcases?
Our full guide to caring for silk has everything you need to know to keep your silk looking its very best!
I have hair extensions, will your hair ties damage them?
Our founder Vicky Demetriou is one of the UK’s leading hair extensions experts, with over 20 years of experience in the field, with multiple awards and celebrity clients. Our silk scrunchies are ideally suited to hair extensions, and will not cause any damage to them.
I have very sensitive skin, will your pillowcases irritate my skin?
Silk pillowcases are ideal for sensitive skin. Naturally hypoallergenic and breathable, they help reduce inflammation and dehydration as well as avoiding allergy triggers. Our silk is always organic, with non-toxic dyes, making it wonderfully soothing for your skin overnight. Learn more in our guide to the benefits of silk pillowcases.
Delivery & Returns
Do you deliver worldwide?
Currently we only deliver within the UK. You can sign up to our mailing list to be notified when we expand our international availability, or drop us a note at firstname.lastname@example.org to let us know where you'd love us to ship to next!
How long does delivery take?
Orders are sent on a tracked service with Evri, please allow 3-5 working days for delivery.
Can I exchange my order for another colour or style?
No problem! We can exchange items that are unused and in their original packaging, with the sticker intact. Please email us at email@example.com to arrange this.
What is your returns policy?
If for any reason you wish to return your purchase, we gladly offer a 21-day returns policy on all products, provided they are returned unused, in their original packaging, with sticker intact. Please email us at firstname.lastname@example.org for return instructions. We regret that we do not cover return shipping costs and advise a tracked service as we are not responsible for any items that may go missing in the post.
Payment & Security
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, Amex, Maestro, Diners Club, Discover) through Shopify’s leading secure, PCI DSS compliant payment system. You can also use Apple Pay, Google Pay and Shop Pay.